FAQs

You can order online or by calling our 24 hour sales line on 844-200-3299. For customer services please email us at [email protected]

No, we do not currently offer a gift wrap service.

No, we are a mail-order company only.

We work closely with family-run factories in Turkey and Portugal and take great efforts to ensure the fabrics we use are of the highest quality, and produced using sustainable practices. You can read more about our ethics  here.

As a small, family-run business, we don't tend to offer discounts very often. If we were to make discount codes more publicly available we would have to build this into our pricing structure, which would have a knock-on effect on our prices during non-discount periods.

While we try to aim for parity in pricing across all our markets, there are significant variations in costs between the UK and USA. These include not only shipping, duties and returns between the UK and US, but also the significantly higher printing and postage costs for our US catalogues, call center costs and transaction fees, alongside the need to allow for exchange rate uncertainty, all of which needs to be factored into our pricing. For that reason, our US prices are slightly higher compared to our UK prices.

It is always a difficult balance to strike, and with the variations in exchange rate sometimes works slightly in our favor, sometimes in the customer's, depending on the markets at the time of purchase, but we always aim for this to balance out in the long term, and we review our international pricing each season in order to support this.

Yes, please inform us at the time of placing your order or complete the Alternative Delivery Address section online when you place your order.

USPS or the selected courier company that we use will leave a “while you were out” note through your letter box. You will then be able to contact them to arrange collection or re-delivery of your parcel.

Once you have confirmed your order, we are unable to amend it. If you wish to cancel your order, please email [email protected] (If your order has been processed in our warehouse or been dispatched, we will be unable to process a refund until we receive the parcel back.)

If you wish to cancel your order, please email our customer service team at; [email protected]

You can follow the journey of your order following dispatch using the tracking number provided in your dispatch email.

Order's cannot be amended by customers. Our customer service team can upgrade your delivery and alter the delivery address if the order hasn't already been dispatched. For any other changes, please cancel your order prior to dispatch and place a new order with the information you need to alter.

USPS or the selected courier will leave a “while you were out” note through your letter box. You will then be able to contact them to arrange collection or redelivery of your parcel.

Yes, we extend our returns policy to ensure that any unwanted gifts can be returned or exchanged after Christmas. We ask that any gifts are returned to us by 29 January in their original packaging and unworn for either a refund or exchange.

Yes, but our normal Returns Policy would still apply. If for some reason you/they would like to return something outside the Returns Policy, please contact our Customer Services Department and we will suggest the alternatives available to you. Please provide details of the original purchaser in order to help us process the return.

Yes, sale items can be returned for refund. We would appreciate it if you can return your sale item within 14 days. Please see our returns policy.

We are very sorry for the inconvenience caused. Please contact our Customer Service Department by emailing; [email protected]

If you paid through PayPal but used your debit or credit card, your refund will go back into that card's account, this usually takes between 3-5 working days, but can take anywhere up to 30 days. If you paid using your bank account, or PayPal balance, your refund will come back to your PayPal balance. Please make sure your PayPal details are kept up to date to avoid any issues.

We cover the cost of returns within the US.

We aim to process your return within seven days of receipt; however, in very busy periods this can take up to 14 days. Please be aware though, that your bank may take a further 7 days to show the transaction in your account, therefore we ask that you allow 21 days from the date we receive your return for the refund to appear.

Select the color and size you would like to order on the product page. If either size or color is unavailable, a cross will show. If the item is available for per-ordering, a message showing the expected delivery date will show above the ‘add to basket’ button. Alternatively, contact our Customer Service Team at [email protected]

Only if we are expecting further supplies.

Although we do regular stock-takes and the level should be accurate, there is occasionally a small discrepancy. Human errors are sadly unavoidable in this area. We feel that it is important to warn customers about this at this stage rather than a few of them being disappointed later on.

The stock that you add to your shopping basket will be reserved for 60 minutes. After 60 minutes your basket will expire and the items will be made available for other people to buy.

We have a team of staff dedicated to trying to predict sales and how much we should order of a particular product but sometimes we do get caught out if an item proves more popular than expected. In addition, as everything is made exclusively for us, it can take some time to get a repeat delivery.