DELIVERY
Hassle-Free International Shipping – Duties, Taxes and Tariffs Included so there are no hidden surprises.
Enjoy a seamless international shopping experience, from checkout to delivery at your door.
US DELIVERY COSTS
| Delivery Method | Cost | Delivery Period |
| US Standard Delivery | $20 | 6-10 days approx. |
| Free Standard Delivery Over $125 | FREE | 6-10 days approx. |
| Premium Delivery | $30 | 5-7 days |
Delivery is subject to stock availability and credit card authorization and a signature may be required on receipt. We will only charge one lot of postage per order - however many parcels it involves.
The delivery period stated within which you will receive your order is approximate. This may take longer during Sale periods or for transit reasons out of our control e.g. delays at US Customs.
Goods will be sent to the address given by you in your order.
If you are ordering more than one item, your goods may be sent to you in installments if certain items are out of stock.
LOCAL/STATE TAXES
All local taxes are the responsibility of the customer and will be calculated and collected at the checkout.
DUTIES/VAT/IMPORT TAXES
All of our orders will be Delivered Duty Paid (DDP). Please contact us if you incur any duties on your order.
Please contact customer services if you have any queries.
DELIVERY FAQs
Can my order be delivered to a different address? (Not my home/billing address)
Yes, please inform us at the time of placing your order or complete the Alternative Delivery Address section online when you place your order.
What if I am out when my goods are delivered?
USPS or the selected courier company that we use will leave a “while you were out” note through your letter box. You will then be able to contact them to arrange collection or re-delivery of your parcel.
Can I make changes to my order after it has been placed?
Once you have confirmed your order, we are unable to amend it. If you wish to cancel your order, please email [email protected] (If your order has been processed in our warehouse or been dispatched, we will be unable to process a refund until we receive the parcel back.)
How do I cancel my order
If you wish to cancel your order, please email our customer service team at; [email protected]
Where is my order?
You can follow the journey of your order following dispatch using the tracking number provided in your dispatch email.
I've included the wrong information on my order, can I change this?
Order's cannot be amended by customers. Our customer service team can upgrade your delivery and alter the delivery address if the order hasn't already been dispatched. For any other changes, please cancel your order prior to dispatch and place a new order with the information you need to alter.