delivery
UK Delivery
UK Standard Delivery: £3.95 (Royal Mail Tracked )
Free on all UK orders over £95
Allow approximately 3-5 working days for delivery from the time of placing the order. During sale or busy periods this might be extended to 5-7 working days.
Deliveries to the Channel Islands, allow at least 5 days for your delivery to arrive after you have received our dispatch email confirmation.
UK Next Day Delivery: £10.00 (Royal Mail Special Delivery)
NB: Please note a signature is required; without a signature the parcel WILL be returned to the depot.
Order before 1pm for delivery on the next working day. Orders placed after 1pm Friday and over the weekend will not be received until the following Tuesday.
Orders placed on Next Day Delivery for the Highlands and Islands will be delivered in approximately 2 working days.
Overseas Delivery
Covid-19 and Brexit have presented particular challenges for our international customers over the past year, and although we try our best to meet all shipping times, very occasionally there may be delays out of our control, such as postal/customs delays, local government restrictions or impacts due to Covid.
All our international parcels are sent via DHL Express. We aim to keep you updated and you should be able to track your parcel’s progress using the tracking number provided on your dispatch email. Please contact us if you are still concerned about your parcel.
EU: 12 EUR
Rest of the World delivery: price will be calculated at checkout (For United States please see below)
(Please see the top of your local website to find out about the free shipping threshold in your country)
For international orders we work with Global-e as our logistics partner. That enables us to send all orders without any additional costs. Charges for customs, taxes and duties are already included to all European and most other countries. There are no hidden costs.
Please note: If you are contacted by DHL or your local customs office asking for an additional payment to release your parcel, please email us on [email protected], so we can investigate.
Please note: international shipments may be subject to cross-border inspections by customs authorities .
Information for customers in the US
We recommend you move to our US website to take advantage of best shipping costs and exchange rates: www.kettlewellcolours.com
We currently dispatch your parcel from our warehouse via Royal Mail; this is then passed to USPS. You can track your parcel using your tracking number provided for you here.
Packages and parcels from the US are subject to import regulations which can incur charges as they enter the country.
We are aware of ongoing issues with USPS and our team is working hard to find a more efficient solution, whilst remaining cost effective for all parties.
Due to Covid-19 we have been experiencing delays when items reach customs, both entering and exiting the US. For that reason, deliveries and returns may take a little longer than normal.
International Pricing
From December 2021, we have been working with our logistics partner Global-e to send international parcels (excluding the US). International prices now include VAT, customs and clearance charges and DHL Express shipping, and orders are typically delivered within 1-3 working days. We have had to increase our international prices to reflect the commission we are charged by Globe-e to facilitate this fast and hassle-free service for our customers.
Note for Canadian customers: The local VAT shows separately at checkout but is included in the final price.
Delivery Terms and Conditions
Goods will be sent to the delivery address given by you when placing your order.
Delivery is subject to stock availability and credit card authorisation and a signature may be required on receipt.
If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. We will only charge one lot of postage per order, however many parcels it involves.
Any free P&P offers are on UK orders only.
We cannot be held liable for any delays once the parcel is in the hands of Royal Mail, USPS or any other local service providers. If we are made aware in advance of any delays, we will always try our best to contact you.
For our Standard UK Delivery service, the delivery period stated within which you will receive your order is approximate.